We have put together a list of commonly asked questions and answers. If your question is not answered here, please do not hesitate to contact us!
Is it safe to make a purchase on MalleyMedia.com?
Absolutely. We make every effort to ensure that your ordering information, including your credit card number, is protected while you are on our site. Our Web site uses SSL (Secure Socket Layer) encryption so that your personal information cannot be read as it passes over the Internet. You can tell you are using the Secure Socket Layer encryption when a padlock appears in the corner of your Web Browser in addition to the https:// prefix in the URL's address line. SSL keeps others from seeing your personal information by scrambling it so that only your Web browser, and the server of our Web site, can decipher it. In addition, your online password adds another layer of security to your guest profile. These measures make it very unlikely that your financial and credit card information will be compromised online. However, in the event of an unauthorized use of your credit card, notify your credit card provider or issuing bank in accordance with its reporting rules and procedures.
What methods of payment do you accept?
We proudly accept Paypal. In addition, we accept Visa, MasterCard, Discover, and American Express credit cards via the Paypal gateway. Simply click the Paypal button, then choose your credit card as a method of payment. You do not need a Paypal Account to make a purchase. We also accept your good check or money order.
Do you charge sales tax?
Presently, sales tax is charged only to deliveries whose destination is within New York State.
What shipping methods do you use?
For USA shipments, we use the United States Postal Service (USPS), and UPS (United Parcel Service). All other countries use USPS.
Do you offer Free Shipping?
Yes - for orders shipped to the Lower 48 States of the USA. All other shipping destinations pay actual shipping charges.
Do you ship to PO Boxes?
To have orders shipped to PO Boxes, the order must qualify for shipment via USPS. UPS does not ship to PO Boxes. All other orders must be delivered to a physical address.
Do you ship outside the United States?
Yes. Add items to your cart, then click 'Estimate Shipping' to see the shipping costs to your country or region. Delivery times vary with exact destination. International customers are responsible for any additional fees associated with shipping and duty charges.
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Do you ship to APO/FPO?
Yes. Add items to your cart, then click 'Estimate Shipping' to see the shipping costs. Delivery times vary with exact destination. APO/FPO customers are responsible for any additional fees associated with shipping charges.
How long will it take to receive my order?
After your order has been processed, you will receive a tracking or delivery confirmation number. Shipping time will vary, depending on your location and shipping method. As an example - if you use Ground services, you can expect your item to be delivered in 3-5 business days. Other services, such as Priority Mail, typically take 2-3 business days. These times are an estimate - variables of weekend dates, holidays, and weather can change delivery schedules.
Do you accept returns?
Yes. Within 30 days of shipment, returns will be accepted when specific criteria is met. Please refer to our Return Policy for information on returning items.
What does 'Refurbished' mean?
Refurbished (also known as 'Reconditioned') items have been restored to meet manufacturer quality standards, are fully functional, but may show limited signs of use. These products include accessories and a 90–day Manufacturer Warranty, unless specifically noted otherwise.
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